I have questions to ask? Which is the best way to reach Reanna Fashions?
Best way to get a quick response is to Click "Contact Us" (Blue Link on Right Lower Side in our Web Page) to get started with a Reanna Expert. This way you may get all your queries answered really fast. Alternatively you may Click "Contact Us" in the Bottom(Footer) and submit details about your specific query. Information must have the "Design Number / Item Number", If Order Placed already then, Order Number etc.
What happens after I’ve made payment for my order?
After making payment for your order, you will receive a confirmation e-mail. Once your order has been fulfilled/shipped, you will receive another e-mail which will include the carrier/courier dispatch information.
What should I do If my Payment Screen Fails / Stuck / Does not Open?
Please retry making the payment after ensuring that the information entered is accurate, Including all mandatory account/card details, billing addresses, passwords(if any). If your payment fails, please feel free to contact us at firstname.lastname@example.org. We will help you with further action. If the Payment screen is Stuck after you have completed the payment, Let us know and we can help you confirming the current status of the payment. If your account is debited after a payment failure, amount will be credited to your bank account within 7-10 business days after a confirmation from bank is received. If the Payment Screen does not open, try again after some time and if still does not respond, please let us know to help you.
What is your returns policy?
Please check our Returns & Exchange Policy.
How do I track my order?
Once your order has been placed, You may click "Order Tracking" in the Main Menu and can track the Order Status. Once the order is Shipped, You will receive a Shipment Tracking Number, which can also be traced in our website by clicking "Track your Shipment".
I’ve placed an order but I want to cancel it, can I?
Please email email@example.com within 24 hours of placing your order so that we can process the cancellation.
Which courier service do you use?
DHL, CityLink, FedEx, Atlantic (Preferred Carriers/Shipping Partners)
Do you have a contact number?
Yes. But our preferred method is via Active Chat / an email to firstname.lastname@example.org . We would put in our best effort to respond to you within 48 hours.